AI-Powered PBX & Virtual Customer Care

Every Call. Every Customer. Handled Perfectly.

Your AI receptionist that never sleeps.

EchoDesk answers customer calls, understands what they need, and takes action — just like a real human. Handle calls, support customers, book appointments, route calls, capture leads and manage communication 24/7.

📞 075 243 5077
Speaks English
EchoDesk AI
Virtual Receptionist
Live call
Thank you for calling. How may I help you today?
I'd like to book an appointment for tomorrow.
Of course — I've found a 2:30 PM slot. Shall I confirm it?
24/7Always on
0Missed calls
0Languages
About EchoDesk

Your AI Receptionist That Never Sleeps

Traditional businesses lose customers to missed calls, busy lines, slow responses and limited working hours. EchoDesk solves this with AI voice agents that answer calls naturally, understand customer questions, respond clearly, and help customers instantly — built for businesses that want smarter, faster, more professional communication.

Capabilities

What EchoDesk Can Do

Answer incoming calls automatically
Speak with customers like a real receptionist
Understand customer questions
Route calls to the correct department
Book appointments
Capture leads
Send WhatsApp or SMS follow-ups
Create support tickets
Give business information
Transfer to a human when needed
Work 24/7 without breaks
Key Features

Everything Your Front Desk Needs — Automated

AI Voice Receptionist

Answers calls with a natural AI voice and communicates with customers in a professional way.

Smart Call Routing

Routes calls to the right person, department, or branch based on the customer's request.

Appointment Booking

Customers book appointments, reservations, meetings or service requests through the AI.

Lead Capture

Collects customer names, phone numbers, requirements and enquiry details automatically.

WhatsApp & SMS

Sends confirmations, reminders, updates or follow-up messages right after the call.

Support Ticket Automation

Turns complaints and service requests into tickets, assigned to the correct team.

Human Handover

Transfers the call to a real staff member whenever the AI cannot complete the task.

Call Analytics

View call reports, customer enquiries, missed opportunities and performance insights.

Multi-Language Support

Speaks 16 languages — English, Tamil, Sinhala, Hindi, Thai, Lao, Vietnamese, Khmer, Chinese, Japanese, Malay, Korean, Arabic, Russian, French and Spanish.

10 · 24/7 Availability — works day & night, holidays & after hours
Why Businesses Need EchoDesk

Every Missed Call Can Be a Missed Customer

Many businesses lose sales every single day — not because of their product, but because of communication gaps:

  • Staff are busy
  • Calls are not answered
  • Customers call after working hours
  • Receptionists cannot handle high call volume
  • Follow-ups are forgotten
  • Customer details are not recorded properly

Benefits at a glance

Never miss customer calls
Improve customer service
Reduce receptionist workload
Save staff time
Increase bookings & enquiries
Respond faster
Work 24/7
Reduce operational cost
Capture more leads
Smarter communication
Industries

Built for Any Business That Receives Calls

Hotels
Restaurants
Hospitals
Clinics
Salons
Car Service Centers
Real Estate
Insurance
Schools & Institutes
Delivery Companies
Retail
Government Offices
Customer Care Centers
Use Cases

EchoDesk in Action

🏨 Hotels

Answer room enquiries, booking requests, directions and service questions.

🏥 Hospitals & Clinics

Book appointments, answer patient enquiries and route calls to departments.

🍽️ Restaurants

Take reservations, answer menu questions and confirm opening hours.

🛠️ Service Companies

Register complaints, create tickets and assign them to the correct team.

🛍️ Retail Businesses

Answer product availability, store location, working hours and support questions.

➕ And more

Any business receiving customer calls can put EchoDesk on the front line.

How It Works

Live in 5 Simple Steps

1

Customer calls

A customer calls your business number.

2

EchoDesk answers

The AI picks up the call instantly.

3

Understands

It understands what the customer needs.

4

Takes action

Responds, books, routes or creates a ticket.

5

You're informed

Details reach you via dashboard, WhatsApp, email or CRM.

Stop Losing Customers to Missed Calls

Hire an AI receptionist that never sleeps. EchoDesk handles your customer calls 24/7, understands customer needs, and helps your business grow through smarter communication.

Book a Free Demo

Our Vision

To transform business communication by making AI voice technology simple, useful and accessible for every business.

Our Mission

To help businesses answer every customer, improve service quality, reduce communication gaps, and grow through intelligent AI-powered call handling.

Get Started

See EchoDesk Handle Your Calls — Live

Book a Live Demo

Don't just imagine AI handling your calls — experience it. See EchoDesk answer calls, talk to customers, route enquiries, book appointments and support your business.

Website: edpbx.loopcedar.com

Already using EchoDesk?

Log in to your EchoDesk dashboard to manage everything in one place:

Call history & customer details
Appointment & lead records
Ticket management
Call analytics
AI conversation & staff-handover settings
Open Console →